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Less time spent managing IT means more time spent on growing your business.

WHAT IS MANAGED SERVICES?

  • What do you do when your internet is down? 

  • What about when you need a new server, printer or fax machine? 

  • when you need access to a file that got deleted? 

  • What would you do if all three were happening at the same time?

Managed Service Providers (MSPs) either act as your IT department or supplement their efforts and let them focus on the larger, strategic projects instead of the day-to-day monotonous but necessary asks.

MSPs will take care of your backups, make sure your internet is running smoothly, fix it if it isn't and help you make smart decisions about the technological future of your business.

Benefits of Managed IT Services

 
  • -Eliminate single points of failure – people and infrastructure
  • -Provide 24×7 monitoring and remediation of issues for all critical assets
  • -Provide extensive expertise to supplement your staff in critical technologies
  • -Enable employees to focus on what they do best – growing the business
 
  • -Increase uptime and performance, thus reducing lost revenue from downtime
  • -Reduce expenses by having ongoing access to experts in every technology, but only use them in the amount required
  • -Provide sliding, fully scalable support costs for your IT infrastructure
  • -Reduce CAPEX expenditure
 
  • -Back up all critical files and systems
  • -Complete data recovery from a single device to entire data center failure
 
  • -Ensure IT performance and uptime required to support your 24×7 business needs
  • -Ensure organization-wide security from the network perimeter to the endpoints to the data center
  • -Reduce the threat of security breaches by ensuring that all endpoints are up to date with patches and antivirus updates
  • -Reduce the risk of intrusion into the network by providing third generation managed firewalls
  • -Pinpoint legitimate threats across the IT infrastructure with advanced event logging and analysis software
 
  • -Access to Technovera experts in security, networking, and other advanced technologies
  • -Enable fast rollouts/upgrades to meet changing business needs
  • -Augment in-house capabilities with cloud managed services
  • -Thought leadership to help drive new technologies
  • -Support long range IT plans
 
  • -Visibility into every aspect of your IT infrastructure down to individual incident tickets
  • -Documentation of the entire IT landscape including network devices and servers
  • -Comply with regulatory requirements (NIST, HIPAA, GLBA, PCI, etc.) for transactions and information management
  • -Gain access to extensive performance data and quarterly performance reports
  • -Tap into additional resources, on-demand
  • -Control user access to sensitive websites and information

Why should you outsource your managed IT services to Technovera?

 

At Technovera, we are prepared to be your virtual IT department 24 hours a day. In addition, we can monitor and support your servers, network equipment, and desktops remotely or in person to keep your operations running smoothly and securely.

Using Technovera as your managed services provider (MSP), you gain access to the correct cybersecurity expertise, monitoring your IT systems 24x7x365, utilizing the most advanced performance and security monitoring tools. As a result, you gain lower IT cost, better performance, and higher security for your critical business assets.

Our customers experience the benefits of fixed fees, a single point of contact, access to sophisticated technical resources, and most of all, peace of mind that their IT solutions are being expertly managed around the clock.

Technovera provides managed IT services from Sydney based. Our NOCs provide monitoring and remediation in the areas of device performance and maintenance, antivirus, malware, next generation firewall management, business continuity, and disaster recovery services.

Monitoring IT Systems 24x7x365

 
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You can use managed IT services to supplement or outsource the daily operation of your corporate IT infrastructure. IT services include 24x7x365 performance management, software patching, antivirus, and malware protection for the following: laptops, desktops, mobile devices, network devices, storage, and servers.

Help desk support for end users is typically provided through a network operations center (NOC).

Features

 

We partner with you to tailor a package geared for your needs, whether you need complete support for all your technologies or you only need to supplement your IT department.

Break/Fix versus MSP & MSSP

 

Many IT service providers that started out in the break/fix model have simply slapped on the MSP (managed service provider) label as a way to upsell their services. Similarly, as cybersecurity has become a hot topic and data breaches are in the news every day, many MSPs have started to bill themselves as an MSSP (managed security service provider).

The traditional break/fix business model is primarily reactive and charges a one-time fee to fix something. An MSP is focused on preventing problems while a break/fix vendor only enters the picture once a problem surfaces.

It’s in the best interest of an MSP to prevent problems, which is also in the best interest of the client. This matching of goals has led to the increasing use of MSPs over break/fix vendors by business owners. MSPs can offer more robust services that translate into cost savings for clients.

That, in a nutshell, is what separates a true MSP from a recent break/fix graduate.